Utility Service Partners, Inc.

Sharing industry news, best practices and program highlights from experts in the field,.

President’s Corner: A message from Philip E. Riley, Jr., President and CEO

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Philip E. Riley, Jr., President and CEO

The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion into Canada to the addition, based on consumer feedback and demand, of the In-Home Plumbing product for the NLC Service Line Warranty Program, we have been excited to expand our program, and service offerings, across North America.

With the endorsement of the In-Home Plumbing program by the NLC, we will be introducing this new program to our current partners to further enhance their protection program to bring peace of mind to residents through a more comprehensive repair program to protect their property.

We are also pleased to receive the endorsement of the Local Area Service (LAS) serving the Association of Municipalities in Ontario (AMO). LAS was created in 1992 and is incorporated as a not-for-profit organization under the laws of Canada, mandated to work with Ontario municipalities, as well as organizations from the broader public sector, to help realize lower costs, higher revenues and enhanced staff capacity through co-operative procurement efforts and innovative training, programs and services. The Service Line Warranty Program is well-aligned with the LAS mission.

We are now wrapping up the spring 2015 campaign—our largest campaign ever! During this campaign we mailed to nearly 2 million households, and our program is now available to over 5 million households across North America. Several new partners joined us this spring, including Dallas, Texas; Newark, New Jersey; Deer Park, Ohio; Villa Hills, Kentucky, and Beaver, Pennsylvania. As always, we are appreciative of our city partners and their commitment to providing residents with value-added programs that can address environmental and infrastructure needs.

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