Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; San Diego, California; Ft. Lauderdale, Florida, and Kansas City, Missouri, to name a few, have adopted the program.
Consumer-friendly marketing: Marketing material is designed to educate homeowners about their service line responsibilities while communicating program value. Nothing is mailed to residents without the city’s knowledge and approval. Limiting the frequency of mailings helps protect resident privacy and reduce the number of calls to the city from frustrated residents who have received too many offer letters.
Brand integrity and confidence: Customer service is the cornerstone of the program’s success. Ensuring that every customer interaction is positive was exemplified when USP’s consumer brand, Service Line Warranties of America, was selected as recipient of the 2013 Western Pennsylvania Better Business Bureau’s prestigious Torch Award for Marketplace Ethics.
Support economic growth: Use of qualified, vetted contractors licensed to do business in the city keeps money in the local economy and ensures repairs are made efficiently and quickly.