Utility Service Partners, Inc.

Sharing industry news, best practices and program highlights from experts in the field.

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Stress Less This Spring

The employees of Utility Service Partners (USP) are focusing on reducing their stress in the workplace and beyond this week. We invite you to join us in learning about stress and exploring different ways to help reduce stress every day.

Many people face stress on a daily basis, and it can affect different people in different ways. According to the National Institute of Mental Health, there are at least three different types of stress: routine stress, stress brought on by a sudden negative change, and traumatic stress. All three types of stress carry both mental and physical health risks, and it is important to recognize when you are experiencing these stressors so you are better able to use techniques to reduce their effects. Over time, continued stress may lead to serious health problems such as heart disease, high blood pressure, anxiety and other illnesses.

Managing the amount of stress you have and reducing future stress is critical to leading a happy and healthy life. Try utilizing some of these stress management techniques:

  • Exercise regularly – just 30 minutes per day of gentle walking.
  • Meditate for five minutes. Sit up straight with both feet on the floor and focus on your breathing.
  • Laugh. When it comes to stress, laughter can be the best medicine.
  • Listen to music. Soothing tunes to help relax or blowing off some steam to some hard rock will both reduce your stress.
  • Slow down and take time to focus on the things around you.

For more ways to reduce stress, check out these suggestions from WebMD and the Mayo Clinic.

We hope you can find ways to reduce the stress in your daily life. USP’s service line warranty program can help reduce stress involved with service line failure. Visit www.utilitysp.net to find out how to provide your residents peace of mind and a stress-free repair process.

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Hamilton, Ontario, surpasses more than 10,000 enrollments with Service Line Warranties of Canada

The City of Hamilton, Ontario, has surpassed more than 10,000 enrollments since the Service Line Warranties of Canada (SLWC) program rolled out in September 2014. The program offers affordable repair protection to homeowners for broken, clogged or leaking water, sewer and in-home plumbing lines. The City of Hamilton was the first city in Canada to introduce the program to its residents, joining a family of what is now more than 300 municipalities in North America, including 15 municipalities in Canada, offering the program to homeowners.


“We are continually thrilled at the growth of our partnership with the City of Hamilton,” said Philip E. Riley, Jr., President and Chief Executive Officer for Service Line Warranties of Canada. “SLWC is committed to providing exceptional customer service and peace of mind to the City of Hamilton and its residents. We are especially happy to be able to provide an important service to thaw frozen lines during cold winters. We know it’s important to the City of Hamilton that their residents have access to a warranty that can provide reliable, safe service when it’s needed most.”


Service Line Warranties of Canada offers an optional protection program providing coverage for repairs to broken, clogged or leaking water lines, sewer lines and in-home plumbing lines. This program is only available through partnerships with cities and municipalities. Warranty protection is offered to homeowners at an affordable price for failures due to normal wear and tear, including, importantly, the thawing of frozen lines, which is an important feature during difficult winters.


“Hamilton residents have responded well to this program,” said Mike Zegarac, General Manager, Finance and Corporate Services for the City of Hamilton. “This optional program through Service Line Warranties of Canada had provided Hamilton residential property owners another option for the management of repairs to their service lines when needed, in addition to valuable access to a qualified, licensed contractor network who perform needed repairs according to local code.”


For more information on how to bring this program to your community, visit www.utilitysp.net.

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Spring 2016 Campaign Reminders

Welcome to the spring campaign. Whether your city is a new or older partner, we’d like to provide you with some information to maximize homeowner participation.

Utility Service Partners, Inc. (USP) has numerous resources at your disposal to help make your campaign a success, from press release samples to web banners. Your Regional Account Manager and Business Development Specialist contacts can provide these to you upon request.

If your city is using social media, our partner and customer social media accounts have a wealth of information that you are welcome to share on your city’s web pages, blogs and newsletters. Be sure to like and follow the USP, SLWA and SLWC accounts for up-to-date information, homeowner tips and tricks, and industry news.






If you have a city newsletter or blog, consider publishing an article announcing or reminding residents about the program and its benefits. Need some content? Our marketing team is happy to help you prepare ready-to-publish, city-specific material. Contact Travis Levers at tlevers@utilitysp.net, your Regional Account Manager or your Business Development Specialist today to request information.

Our team is happy to help your city make this campaign the best one ever. If you have any questions or need information or assistance – just contact us and we’ll do the rest.

Thank you for being a valued partner of Utility Service Partners, Inc. We look forward to serving your homeowners this year!