Utility Service Partners, Inc.

Sharing industry news, best practices and program highlights from experts in the field.

Not All Home Warranties Are Created Equal

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Linda J. of Baton Rouge thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company.

So when Linda started having drainage issues, she called on K&S Plumbing.

The plumber removed roots from her sewer line, but advised her that the problem was larger than she had anticipated – her entire sewer line had been overtaken by tree roots. In addition, the huge water oak in front of her home – the roots of which were chewing up the pipe – couldn’t be cut down.

Tree roots typically seek out the warmth generated by sewage lines, particularly in colder months. To compound Linda’s problem, the sewer line was an old clay tile. K&S Plumbing recommended the entire line be replaced with root-resistant PVC pipes and be re-routed to avoid the tree roots as much as possible. The job would cost approximately $10,000, she was told. However, Linda was confident that she was covered under her home warranty policy.

Only she wasn’t.

“I called them, and anything outside the house wasn’t covered,” Linda said.

Not only would Linda be responsible for the entire $10,000 repair cost, but her sewer line, riddled with holes from the encroaching roots, was leaking raw sewage into her front yard. Desperate to have the repair done, Linda applied for financing, but was denied. Despite her job as a custodian at a local school, Linda’s income was limited.

Linda had done everything right, but she was still faced with a costly repair she couldn’t afford. She didn’t know where to turn.

But Danny, K&S Plumbing owner, hadn’t forgotten her. A network contractor for the NLC Service Line Warranty Program, Danny knew they had a program that could help Linda. So Danny contacted them and suggested Linda’s repair be covered under their Cares program, which offers no-cost, emergency repairs to qualifying residents who don’t have NLC Service Line Warranty Program plans.

They came through for Linda, and K&S Plumbing recently installed a brand-new sewage line at no cost to Linda.

“I’m getting rid of [her prior warranty company],” Linda said. She inquired that day about obtaining a NLC Service Line Warranty Program policy.

Contact us to learn more about how the National League of Cities (NLC) Service Line Warranty Program can benefit your community.

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